Mark is a strong performer in CLD. He understands the technologies and personnel in CLD and is one of the best at dealing with customers in tough situations. Mark assisted with the new CLD BU creation and created in-depth processes to ensure the transition goes smoothly. His documentation was very detailed and very well thought out. Mark is seen as trusted leader on the floor and his customers trust his judgement.

Roshan Popal, Senior Vice President and CISO, MicroStrategy

Mark did delivering the Cloud Power Up keynote in Warsaw last week. He is an excellent presenter, and was the absolute right person to help deliver the Cloud message. He resonated very well with our technical audience, and “spoke their language” perfectly!

Christa Patton, Senior Director, Learning & Development, MicroStrategy

Mark was a very dedicated employee that strived on customer satisfaction and ascertaining knowledge of the system to be able to answer questions and offer suggestions to the best of his ability. Mark was a pleasure to work with and offered much to company morale.

Zach McGonigal, Web Team Lead, LiveSafe

I had the great pleasure of working with Mark, and his commitment and work ethic is second to none. He always knew how to make the best outcome for difficult situations, and would always follow up diligently.

Jason Ahn, Technical Lead, Datastrong

Mark is conscientious, diligent, thoughtful, detailed-oriented and professional. These personality traits allow him to maintain a perfect 100% customer satisfaction on every interaction with prospects and customers over two years running. His technical proficiency combined with polished customer relationship management skills, and flawless follow-through have made him a reliable resource for our users throughout the sales cycle starting from a first demo in the pre-sales stage, and continuing through their subscription and renewals. He always responds favorably to requests for help as he did when he took on the task of creating a technical training curriculum and use it to personally and patiently train our entire sales team. His work ethics, collaboration style and teamwork have earned him the respect of all of his colleagues including myself.

Bob Farzami, CEO and Founder, Netuitive

Mark is a multi-dimensional Senior Platform Support Engineer who does an expert job of striking that rare balance between customer advocacy, and managing and shaping the customer’s expectations to align with the company’s priorities. He is both technically proficient and an excellent communicator. Mark led the successful replacement of our customer service support and ticketing platform as one of his first projects and Netuitive, significantly enhancing and modernizing our capabilities, while streamlining our processes. Last year Mark was tasked with adding Technical Account Manager to his title and workload, providing pre-sales engineering support to our sales team and customer prospects, a role he has taken on with full enthusiasm and much success. I would highly recommend Mark for any position that would allow him to apply his wide-array of talents.

Hunter Louis, CFO, Netuitive

Mark has a passion and mature skill set to support customers. I have been managing Mark for the last two years at Netuitive. He always receives 100% satisfaction ratings from our customers and that is not an easy accomplishment. We have many customers with very complex environments and requirements. Our support team provides a high level engagement with these customers at more of a consulting level. Mark brings that right mix of technical skills and care for the customer’s success. He also does a great job coming up with creative and new ideas to help our customers. I would highly recommend Mark for any senior level support engineer role.

Jason Simpson, Vice President, Netuitive

Mark and I worked together on the Support Team at Netuitive. He is an absolute pleasure to work with. He's knowledgable in many areas and always willing to put forth that expertise to solve the issues put in front of him. Team player all around!

Ryan Clagett, Platform Support Engineer, Netuitive

I worked with Mark for about two years primarily in resolving customer issues that involved the performance of our anomaly detection algorithms. Mark was an excellent customer advocate and consistently make the effort to completely understand often very complex analytics so that he could either help me chase down a problem as well as ensure that the customer had all that was needed to resolve the issue. I would not hesitate to place my most important customers in Mark's capable hands.

Elizabeth Nichols, Chief Data Scientist, Netuitive

Mark has been an excellent employee for us. He is punctual, reliable, works on an issue until it is resolved and is a pleasure to work with. His strengths include his ability to work well with others and empathize with users and their situations. He has also shown leadership qualities as a summer staff employee. I only wish all of my student employees were as good as Mark. I can only give him my highest recommendation.

Joyce Landreth, Assistant Director, Virginia Tech